This policy explains how payments, cancellations, and refunds work for Eyes, the in-platform digital credits used on Veyra. By buying Eyes you agree to this policy together with our Terms of Service.
Eyes are digital credits used only inside Veyra (for example, to unlock features or take part in the in-platform marketplace). They have no cash value outside the platform except through the sell-back process described below. When a top-up payment succeeds, the Eyes are added to your wallet immediately.
A top-up you have started but not yet paid for stays as a pending request. You can cancel it at any time before payment from your wallet's transaction list, at no charge. Unpaid requests are automatically expired after a short period.
If you were charged but the matching Eyes were not credited — or you were charged more than once for the same top-up — we will refund the affected amount in full to your original payment method. Contact us at veyrasupportus@gmail.com with your payment reference. Approved refunds are returned to the original method, typically within 5–7 business days (your bank or card issuer may take additional time to reflect it).
Eyes you have bought but not spent can be converted back to money through the in-app Sell Back feature, at the sell-back rate shown at the time. Please note that Eyes are bought and sold at different rates — the sell-back rate is lower than the buy rate (this difference is the spread), so converting Eyes back returns less than the amount originally paid. Sell-back payouts are processed within 3–5 business days, subject to availability.
Eyes that have already been spent on the platform are non-refundable, as the corresponding service or benefit has already been delivered.
Eyes are priced in your local currency at checkout. Payments made through Razorpay are settled in Indian Rupees (INR). The price of a top-up is shown to you before you pay.
Email veyrasupportus@gmail.com from the address on your account, including the payment reference and a short description of the issue. We acknowledge refund requests within 48 hours and aim to resolve them within 7 business days.
Questions about this policy: veyrasupportus@gmail.com. See also our Contact page.
See also: Terms of Service · Privacy Policy · Contact